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Track agent commitments

A commitment is a promise made to a customer during a chat, such as a refund, callback, or follow-up. Neura records these automatically so they do not get lost. The Commitments page shows every recorded promise with its status, and lets you filter down to the ones that still need attention.

Before you begin

  • You are signed in to Neura.
  • Your agents have handled conversations in which commitments were made.

Steps

  1. Click Commitments in the left sidebar.
  2. Review the list of commitments and their statuses. Step 2 — Review the list of commitments and their statuses.
  3. Click UNRESOLVED to focus on commitments that still need action. Step 3 — Click Unresolved to focus on commitments that still need action.

You’ll know it worked when

You can see all commitments, filter to the unresolved ones, and tell at a glance which promises still need to be kept.

See also