Agents
AI teammates with a role, a tone, and a knowledge base. Each agent decides what to say, what to ask, and when to hand off.
Neura Docs
AI agents that handle your customer conversations — on your website, on WhatsApp, and everywhere your customers reach out.
What is Neura?
Neura is a customer-conversation platform powered by AI agents. You bring your knowledge — product docs, pricing, policies — and Neura turns it into agents that answer your customers’ questions automatically, route hard cases to a human, and never sleep.
A typical Neura workspace has:
Channels
Where customers actually message you — a chat widget on your site, WhatsApp, email, and more. One agent can serve many channels.
Knowledge bases
Collections of documents, URLs, and crawled pages your agents search when a customer asks a question.
Human handoff
When an agent can’t answer or a customer asks for a person, Neura routes the chat to a teammate based on rules you set.
Start here
If you’re brand new to Neura, walk through these in order:
1. Sign up & log in Create your workspace and sign in for the first time.
2. Tour the dashboard Get oriented with the operations overview, trends, and human-agents card.
3. Create your first agent Walk the wizard to set up an AI teammate with a role, tone, and escalation rules.
4. Connect a web chat channel Embed the chat widget on your site so visitors can talk to your agent.
Browse by topic
Getting started Sign up, log in, invite teammates, and find your way around the dashboard.
Agents Create agents, refine their instructions, and connect them to knowledge bases and skills.
Channels Connect web chat and WhatsApp; customize the widget's look and embed it on your site.
Conversations Read, reply to, and resolve customer conversations from the inbox.
Knowledge bases Group documents and URLs into knowledge bases your agents can search.
Contacts See every customer who has ever messaged your workspace.
Forms Let agents capture structured data — leads, support tickets, signup info — mid-chat.
Reports Track support and sales performance, broken down by channel, agent, and day.
Teams & settings Manage your profile, workspace, teammates, teams, and live-support routing rules.
How this site stays up to date
Every article on this site is generated from end-to-end flow specs that live next to the Neura source code. When a feature ships, its spec ships with it, and this site is rebuilt automatically. If something looks out of date, that means the underlying feature changed and the rebuild is on its way.